Axcess IT Connects with Malaysian Family Business Drop & Wash

Talks began in 2014 when a member of the Drop & Wash team met us at the Clean Ex 2014 exhibition. We met up with the directors to draw up a spec and plan the installation at four of their stores in Malaysia in the following year. After a daunting 13-hour flight to Kuala Lumpur, we were greeted with open arms by our Malaysian family business. We really got a good feel for Malaysian culture during our stay at the home of Drop & Wash directors Omar and Zarina and were humbled by their hospitality.

Axcess Advanced Gold Dry Cleaning Systems were installed at four different stores: Bukit Jelutong, Bangsar Baru, Seita Alam and Kuala Lumpur city centre. Each system had to be customised according to the Malaysian legalities and the stores needs. Our team spent a whole day at each store to give the initial training of the system, encouraging the staff members to engage in training activities such as role play to increase their confidence in using the system. Axcess systems gave the directors, who were active practicing lawyers, more transparency and allowed them to manage from their office, with the use of regular email alerts and reports.

Zarina Ismail, director of Drop & Wash, said: “Since installing our systems in 2017, the Axcess IPos has enabled us to have more transparency throughout our business, giving us more control over our stores. The Axcess Team customised our systems to fit our specific B2C and B2B business needs, allowing us to have a process that is effective and sustainable.”

If you are based abroad and you would like to have the latest British-made Axcess Epos Systems for your stores, contact our team and let us get to work.